JW Lees Managed Houses

Below are the JW Lees Managed Houses where gift vouchers may be used.

Anglesey Arms, Belmore at Sale, Bluebird Inn, Blue Bell, Boat & Horses, Boathouse, Duckworth Arms, Duke of Gloucester, duttons Chester, duttons Manchester, Elizabethan, Golden Pheasant, Greyhound (Ashley), Groes Inn, Gwesty Links, Huntsman, Kingfisher (Northwich), Lancashire Fold, The Lloyds, London Bridge, Millgate, Moss Trooper, Pack Horse, Plough & Flail, Rain Bar, Red Lion (Hawkshaw), Rope & Anchor (Dunham Massey), Rose of Lancaster, Sheldon Arms, Spread Eagle, Spring Inn, Trearddur Bay, The Urmston, Vale Royal Abbey Arms, The Victorian.

Competitions

Please read these competition rules carefully.
If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

1

To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.

2

Competitions are not open to employees (or members of their immediate families) JW Lees & Co (Brewers Ltd.)

3

No purchase necessary.

4

Only one entry per person.

5

If you want to enter a competition you may enter via the website on the applicable competition page, or you can also send your entries and submissions detailing which competition you wish to enter, together with your name, address and e-mail address by e-mail to: webcompetitions@jwlees.co.uk

6

Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.

7

The winner of a lucky draw competition will be the entrant picked at random by a third party. The winner of a ‘talent’ competition will be the entrant agreed by a panel of judges.

8

The closing date is as specified in each competition, and JW Lees reserves the right to amend the competition end date at any time.

9

If you win a competition, we will notify you by e-mail (or by post). The decision will be final, and no correspondence will be entered into.

10

You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to:
JW Lees Competitions, Marketing, Greengate Brewery, Middleton Junction, M24 2AX after the closing date.

11

By entering the competition the winner agrees to participate in such promotional activity and material as JW Lees may require.

12

The panel of judges for a talent competition will be comprised of members of the marketing team and a relevant independent judge.

13

The prize will not be transferable to another person.

14

No part of a prize is exchangeable for cash or any other prize.

15

If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.

16

Incorrectly completed entries will be disqualified.

17

This competition is being run by JW Lees & Co (Brewers) Ltd, Greengate Brewery, Middleton Junction, Greater Manchester, M24 2AX

18

Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

19

JW Lees reserves the right to amend these rules at any time. JW Lees may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.

20

JW Lees will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.

Reservations Terms & Conditions

Please read these terms and conditions carefully.

1

Rates

All published rates include VAT at the current rate. The Hotel reserves the right to alter any
errors in advertised and confirmed prices and will do so as soon as we become aware of an error.
We will notify you of any price discrepancies relating to your reservation should they arise.
Accommodation rates are per room per night with meal plans as indicated.

2

Availability

All rooms and rates are offered subject to availability and the discretion of the General Manager.
Limited numbers of rooms may be allocated to individual rates, packages and offers and, when
these allocations are taken up, remaining available rooms may be offered at a higher rate.

3

Making a reservation

Bookings

By making a room reservation you are confirming that you are authorised to do so on behalf of all
persons named on the booking. You acknowledge that all members of the party agree to be
bound by these terms and conditions.

Deposits

We reserve the right to guarantee a booking by a major credit/debit card.
You will be informed of which method of guarantee is applicable to your reservation on making
the booking.
Deposits may be payable per room on reservations of two nights or more as follows:
Value of reservation: a) £0 - 500 b) £501 - £1000 c) £1001+
Value of deposit: a) £50 b) £100 c) £200

For reservations of one night, credit/debit card details will be required. No money will actually be
taken, although the Hotel reserves the right to verify your card at the time of booking, to the
value of the reservation plus £20 (pre-authorisation).
At the discretion of the Hotel, or for some packages and special offers, full prepayment may be
required, which will be non-refundable and non-transferable

4

Arrival and Departure

Check in from 3.00pm on the day of arrival and check out by 11.00am on the morning of
departure (charges will apply for late checkouts). If you anticipate arriving earlier we will do our
utmost to accommodate you. However, you will appreciate that during busy periods, access
before 3pm cannot be guaranteed and there may be occasions when guests can check-in and use
the facilities, but the bedroom is still being prepared.

5

Amendments

Please notify us of any amendments to your reservation by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the cancellation period may be subject to charges.

6

Cancellations and non-arrivals

In order to avoid cancellation charges, please observe our cancellation policy, which is up to
3.00pm on the day prior to arrival.

In the event of a non arrival or cancellation not within our cancellation policy, the deposit paid is
non-refundable and the agreed rate of the first night’s stay will be charged. Normal terms of
payment apply to these charges. For this purpose the Hotel reserves the right to set-off the
amount payable for such cancellation against the guest’s credit/debit card without prior notice or
approval of the guest, where applicable.

We may also cancel your reservation if an event outside of our control,(including industrial action,
explosion, fire, flooding and failure of power and/or water supplies or emergency
evacuation),means that we are unable to make your room available to you.
In this case we will contact you to let you know as soon as possible and

a) If you have already paid we will refund the payment to you
b) If you have not yet paid you will not have to make any payment to us.

7

Statutory requirements

The Hotel is subject to statutory controls, including those related to fire, licensing, entertainment,
health, hygiene and safety. These must be strictly observed by guests.

8

Payment

We accept most major credit and debit cards and cash. Settlement of your bill in full, less any
deposit, must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the
right to request pre-authorisation of the guest’s credit/debit card.

Accounts may only be forwarded for payment on completion by the guest and acceptance by the
Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities
are not offered to private individuals.

9

Smoking

We are required to advise all guests that it is not allowed to smoke in any part of the hotel. We
do levy a charge of £200.00 to cover the deep cleaning required in the unlikely event that one of
our guests chooses to ignore the Hotel’s No Smoking Policy. In this instance, the Hotel reserves
the right to set-off the amount payable for such charges against the guest’s credit/debit card
without prior notice or approval of the guest, where applicable.

10

Room Compliance

Guests are not permitted to use any fire risk equipment in their rooms such as toasters and minicookers
or anything which may unnecessarily set off the fire alarms causing disturbance to other
guests.

Tampering with fire alarms, extinguishers or other emergency equipment may result in a fine or
dismissal from the Hotel.

11

Additional requests

All special and additional requests are subject to availability and we cannot guarantee the
provision for special requests. Any additional requests made should be prior to arrival at the
Hotel, giving reasonable advance notice.

12

Medical conditions and dietary requirements

If you or any member of your party has a medical condition, disability or dietary requirements
which may affect your stay, please advise us so that we can make provision for your particular
needs or advise you if we are unable to make such a provision. If details are not provided to us at
the time of booking, the Hotel reserves the right to cancel the reservation should we be unable to
make appropriate provision for a specific need.

13

Pets

We reserve the right to accept pets at the Hotel at our discretion. There will be a charge of £15
per night per pet. They are only allowed in the bedroom and not permitted into public areas
unless otherwise agreed with the General Manager (with the exception of guide dogs). The Hotel
reserves the right to set-off the amount for any deep cleaning incurred due to the pet’s stay
against the guest’s credit/debit card without prior notice or approval of the guest.

14

Children

All children aged 15 years or under must be accompanied by a responsible adult to ensure that
their behaviour is appropriate for other guests within the Hotel.
At the discretion of the Hotel, children may be excluded from certain events where deemed
unsuitable or inappropriate.

15

Behaviour and damage

The Hotel reserves the right to judge acceptable levels of noise or behaviour of guests, who must
take all steps for corrective action as requested by the Hotel. In the event of failure to comply
with management requests, the Hotel may terminate the booking or stop any event immediately
without being liable for any refund or compensation.

The guest is responsible for any damage/loss or removal of equipment caused by themselves or
any member of their party and shall pay the Hotel for the necessary amount to repair such
damage/loss/removal.

The Hotel reserves the right to set-off the amount payable for such charges against the guest’s
credit/debit card without prior notice or approval of the guest, where applicable.

16

Car Parking

The Hotel has its own car parks, which are free for residents to use. However, any vehicles are left
at the owner’s risk.

17

Comments and complaints

Any comment or complaint regarding your stay should be made to the Hotel duty manager at the
time of the visit so that all reasonable efforts can be made to rectify the situation immediately.

18

External purchases

No wines, spirits, beer or food may be brought onto the Hotel premises by any guest or a
member of their party for consumption without express written consent of the Hotel and for
which a charge may be made by the Hotel.

19

Third party suppliers

Elements of your break may include the services supplied by third parties (e.g. golf). Such third
parties will usually have their own set of terms and conditions relating to the services they
provide. You should consult any third party terms and conditions soon after making your
reservation if your break includes such items.

20

Group reservations

A group is deemed to be 5 rooms or more and is subject to different terms and conditions to
these listed here. Please contact the Hotel to receive our Group reservations terms and
conditions.