If goods are to be returned to JW Lees, they must be returned in their original packaging, within 7 days of purchase. A collection will be made and you will be refunded in full for the order, including initial order delivery costs, once the goods are received back into our warehouse.

If goods are returned after this 7 day period, a collection will be made, but the cost of doing this will be passed on to the customer. Once the goods are received back into our warehouse you will be refunded in full for the items purchased, but not for the delivery charges incurred.

If there is a problem with your order you must inform JW Lees within 7 days of receipt of the order. JW Lees accept no liability for issues with orders received and unchecked outside of this period.

To arrange a collection please call us on 0161 883 2811.

JW Lees has a 30 days from purchase refund policy for all items if returned in a resalable condition. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

We are only able to refund orders that are returned in full.